1. General Policy
We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help.
2. Cancellation Policy
2.1 Customer-Initiated Cancellations
- Customers can cancel their order any time before it is dispatched.
- Once the order is dispatched, cancellations are not allowed.
- The time window for cancellation is before the order is dispatched for delivery. Once the specified time has passed, the order cannot be cancelled.
- A cancellation fee will be charged. The details of this fee will be mentioned on the invoice for the product.
2.2 Seller-Initiated Cancellations
- In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
3. Returns
3.1 Eligibility for Returns
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Items must be returned within [insert number] days from the date you received them.
- Proof of purchase is required.
3.2 Non-Returnable Items
- Perishable goods such as certain animal feed products.
- Custom or special orders.
- Items on sale or clearance.
3.3 Return Process
- Contact our customer service team at [insert contact information] to initiate a return.
- Pack the items securely in the original packaging, including all paperwork, parts, and accessories.
- Ship the return package to the provided address.
4. Refunds
4.1 Eligibility for Refunds
- Refunds are available for items that are returned in accordance with our return policy.
- Shipping costs are non-refundable unless the return is due to our error.
4.2 Refund Process
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 6-7 business days.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@orionimpex.org.
6. Shipping
6.1 Return Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error.
- Shipping costs are non-refundable.
6.2 International Returns
- For international orders, please contact our customer service team at [insert contact information] for specific return instructions.
- If you receive a damaged or defective item, please notify us immediately at [insert contact information] for assistance. We may request photos of the damage or defect to expedite the process.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately at support@orionimpex.org for assistance. We may request photos of the damage or defect to expedite the process.
8. Contact Us
If you have any questions about our cancellation, return, and refund policy, please contact us:
